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3min chapter
Customer Success isn't a profit center - here's why
The Revenue Formula
Exploring the Limits of Customer Upselling
This chapter challenges the notion of Customer Success as a profit center by exploring the complexities of upselling and the risks of overestimating account potential. It advocates for a realistic approach to customer relationships and resource allocation, highlighting the importance of understanding market limits and the implications of diminishing returns.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode