Private Practice Owners Club
Practice Owners Manual Series, Part 6 - Patient Care Coordinator With Adam Robin
Jul 30, 2024
In this insightful chat, Adam Robin, an expert in private practice management, delves into the pivotal role of a Patient Care Coordinator (PCC). He emphasizes how PCCs enhance teamwork and practice efficiency through effective scheduling and patient engagement. Adam shares innovative recruitment strategies prioritize personality traits and communication skills. He also discusses the importance of clear job descriptions and key performance indicators to measure success. Discover how strong PCCs can elevate patient satisfaction and streamline clinic operations!
38:59
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Quick takeaways
- The Patient Care Coordinator plays a vital role in managing schedules and enhancing patient satisfaction, significantly impacting practice revenue.
- Recruiting and training the right Patient Care Coordinator involves identifying individuals with strong interpersonal skills and a sales-oriented mindset to ensure operational efficiency.
Deep dives
The Role of the Patient Care Coordinator
The patient care coordinator (PCC) is a crucial asset for a successful physical therapy practice, often viewed as the face of the clinic. This position not only requires answering phone calls but also involves managing schedules, collecting payments, and creating a positive patient experience. The impact of an effective PCC can be significant, as they are responsible for maintaining a full schedule, which directly affects the practice's revenue. Recognizing their importance necessitates comprehensive training and a clear understanding of their roles, beyond just administrative tasks.
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