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16min chapter
Practice Owners Manual Series, Part 6 - Patient Care Coordinator With Adam Robin
Private Practice Owners Club
Optimizing Clinic Operations with KPIs
This chapter focuses on the critical roles and responsibilities within a clinic, particularly emphasizing job descriptions and the need for effective candidate selection. It highlights the importance of Key Performance Indicators (KPIs) for tracking front desk and patient care coordinator performance, with strategies for enhancing appointment scheduling and minimizing cancellations. Additionally, the discussion underscores the need for precise collection metrics and patient communication to maximize revenue and improve overall practice management.
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