Counselor Toolbox Podcast with DocSnipes 835 - 10 Tips for Verbal Crisis De-Escalation and Intervention _ Communication Skills Improvement
Jun 20, 2023
AI Snips
Chapters
Transcript
Episode notes
Crisis Reveals Danger and Opportunity
- People in crisis feel unsafe and powerless, trying either to stop the feeling or feel more empowered.
- Crisis causes change and represents both danger and opportunity for new directions.
Ground Yourself Before Approach
- Get grounded before approaching someone in crisis by ensuring your safety and maintaining slow, deep breathing.
- This calm preparation helps avoid triggering extreme stress reactions during intervention.
Avoid Touch to Gain Attention
- Gain the person's attention without touching them to avoid triggering aggression.
- If seated, sit nearby to make eye contact and respect personal boundaries unless permission is given.