Counselor Toolbox Podcast with DocSnipes cover image

835 - 10 Tips for Verbal Crisis De-Escalation and Intervention _ Communication Skills Improvement

Counselor Toolbox Podcast with DocSnipes

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How to Help a Person in Crisis

If they're in crisis, regardless of the emotion, anger, anxiety, devastation, let's move. Sometimes that's what you need to do because the person doesn't want to move or can't move. You can walk when I worked in residential and we would have residents that would get into an altercation. Walking actually helps people calm down. It's also less threatening to walk and talk because you're side by side. Offer them a piece of gum. Harvard research has found that chewing gum stimulates the vagus nerve, stimulates the nerves that are connected through the face and trigger the relaxation response.

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