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Opening The Gates To More Listings
Episode 100: Professor Damian Hughes
Feb 14, 2024
Professor Damian Hughes, international speaker and best-selling author, discusses enhancing trust, building better solutions, and the impact of accepting subpar behavior from top performers. Qualities of a high-performing estate agent, reflections on setbacks, dream guests, and exploring new horizons through podcasts are also highlighted.
57:55
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Quick takeaways
- Transparency and consistency are vital in building trust with clients and enhancing their experience.
- Embracing setbacks with a growth mindset and taking ownership leads to learning and improvement.
Deep dives
Importance of Transparency and Consistency in the Estate Agency
Transparency and consistency are crucial factors in the estate agency industry. It is essential for agents to be transparent about their behavior, what clients can expect, and the terms and conditions of the service. This includes being open about communication frequency, standards, and expectations. Consistency is equally important, as clients rely on agents to follow through on their promises and deliver what has been agreed upon. By prioritizing transparency and consistency, agents can build trust with clients and provide a more positive and reliable experience.
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Discover
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