Working It The science of better workplace conversations
27 snips
Jan 14, 2025 
In this engaging discussion, Alison Wood Brooks, an associate professor at Harvard Business School and author of "Talk: The Science of Conversation and the Art of Being Ourselves," shares groundbreaking insights on workplace communication. She explains how to effectively plan conversations and the significance of the 'TALK' framework—Topics, Asking, Levity, and Kindness. Alison also highlights the art of apologies and the transformative power of curiosity through questioning, aiming to improve collaboration and understanding in any professional setting.
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Conversational Compass
- Consider others' conversational goals.
- Use the "conversational compass" to organize goals along relational and informational axes.
TALK Acronym
- Use the TALK acronym to improve conversations.
- TALK stands for Topics, Asking, Levity, and Kindness.
Leaders and Conversation
- Powerful leaders often readily embrace conversational skills.
- They recognize these skills as key to their success.
