Working It
The science of better workplace conversations
Jan 14, 2025
In this engaging discussion, Alison Wood Brooks, an associate professor at Harvard Business School and author of "Talk: The Science of Conversation and the Art of Being Ourselves," shares groundbreaking insights on workplace communication. She explains how to effectively plan conversations and the significance of the 'TALK' framework—Topics, Asking, Levity, and Kindness. Alison also highlights the art of apologies and the transformative power of curiosity through questioning, aiming to improve collaboration and understanding in any professional setting.
17:41
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Quick takeaways
- Understanding the conversational compass enhances effective communication by aligning one's goals with relational and informational dynamics in conversations.
- The TALK method—topics, asking, levity, and kindness—facilitates better workplace conversations by encouraging relevant discussions and fostering connection among participants.
Deep dives
The Conversational Compass Framework
A key concept discussed is the conversational compass, which helps individuals identify their conversational goals. It comprises two axes: the relational axis focusing on the balance between helping oneself and the other, and the informational axis prioritizing the exchange of accurate information versus less formal interactions. Understanding where one's goals lie on this compass can enhance conversational effectiveness. Being aware of these goals allows for greater intentionality and adaptability during conversations, making it essential for effective communication.
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