The science of better workplace conversations
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The Art of Communication in Leadership
This chapter delves into the intricacies of workplace communication, particularly the challenges faced by managers in delivering constructive feedback while maintaining empathy. It emphasizes the significance of understanding underlying motives in conversations, the role of relationships in persuasion, and the value of apologies in healing. Additionally, it explores how technology is transforming the analysis of interpersonal communication and the importance of asking questions for effective dialogue.
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