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Reviews Are Noisy Signals
- Reviews are ubiquitous now and can be wildly inconsistent, making individual reviews poor signals of quality.
- Abundant feedback increases noise, so creators must learn which responses matter and which don't.
Perfect Ratings Can Be Fragile
- Seth noticed one lift driver with a perfect five-star rating and another with two thousand five-star reviews, then felt sympathy for future drops in rating.
- The observation illustrated how early perfect scores are fragile and misleading.
Conflicting Reviews Reveal Reviewers
- Seth reads contrasting reviews of Patricia Barber showing one critic finding her arrangements awful and others praising her work.
- The clash demonstrates that reviews reveal the reviewer more than the art being reviewed.