Creating Superfans: How to Turn Customers into Lifelong Advocates with Brittany Hodak

Join Whitney as she deep dives with Brittany Hodak, an expert in creating superfans and turning customers into lifelong advocates. They discuss the importance of creating exceptional experiences, being different and building a reputation, the power of trust and familiarity in consumer decision-making, the importance of specialization and positive customer experiences, and managing reviews and asking for them.