Creating Superfans: How to Turn Customers into Lifelong Advocates with Brittany Hodak
Brand Rescue: Marketing & PR Guidance for Small Businesses
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Managing Reviews and the Importance of Asking for Them
This chapter discusses the significance of managing reviews and the need to incentivize happy customers to leave reviews. It shares a success story of a restaurant that became number one by engaging with customers and asking for reviews, highlighting the importance of creating a review strategy.
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