685: How to Manage Conflict and Work Peacefully in Virtual Teams with John Riordan
Jul 15, 2021
37:33
auto_awesome Snipd AI
John Riordan, with over 30 years of experience, shares strategies for managing conflict in virtual teams. Topics include prevention methods, facing conflict with the SBID model, dealing with difficult team members, best practices for managing conflict, and the importance of bringing your authentic self to the table.
Read more
AI Summary
AI Chapters
Episode notes
auto_awesome
Podcast summary created with Snipd AI
Quick takeaways
Prevent conflict in virtual teams through intentionality, open discussions, and establishing operating agreements.
Address conflicts in virtual teams using the SBID model: discuss the situation, behavior, impact, and desired outcome.
Deep dives
Pro Tips on Managing Conflict
In this podcast episode, John Riordan shares pro tips on managing conflict, specifically in virtual teams and remote environments. He highlights three best practices for preventing conflict, which include being intentional, being open to discussion, and establishing operating agreements within teams. He also introduces the SBID model for conflict resolution, which involves discussing the situation, behavior, impact, and desired outcome. John emphasizes the importance of trust and agreement in relationships, as well as the need for intentionality and open communication to address conflicts effectively.
The Challenges of Conflict in Virtual Settings
John discusses the challenges of dealing with conflict in virtual settings. He explains how virtual contexts can amplify misunderstandings and miscommunications due to the lack of regular, in-person interactions. He shares a story about a distracted participant in a video conference meeting, emphasizing the difficulties of addressing such conflicts virtually. John stresses the importance of intentionality and being proactive in addressing conflicts in virtual environments to prevent them from escalating.
Best Practices for Conflict Management
John shares best practices for managing conflict in virtual teams. He emphasizes the importance of being intentional and paying attention to conflicts, even if they seem minor. He suggests having open discussions about conflict resolution as a team, establishing operating agreements, and respecting each other's perspectives. John also recommends using the SBID model for conflict resolution, which involves discussing the situation, behavior, impact, and desired outcome. By following these practices, teams can create a culture of healthy and constructive conflict resolution.
Embracing Personal Growth and Being Yourself with More Skill
John encourages listeners to embark on a journey of self-discovery and personal growth. He recommends reflecting on core values, strengths, and personality traits to better understand oneself. John highlights the importance of being authentic and true to oneself while continuously improving skills and capabilities. He also shares the quote 'Be yourself with more skill' as a guiding principle for personal and professional development.
For over 30 years, John Riordan has been committed to challenging people and organizations to reach their full capacity – first as a leadership program founder and director in East Africa, and now as an organization and leadership development consultant. He has consulted with a broad range of federal, private sector and non-profit organizations conducting hundreds of planning, team building and training workshops ranging from large conferences (200+) to small intact teams.