Coca-Cola’s Greatest Mistake | Out With The Old | 1
Feb 11, 2021
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Roberto Goizueta, a brilliant Cuban immigrant, was responsible for Coca-Cola's biggest blunder - replacing Coke with New Coke. The podcast explores the anger and frustration of customers, the rise of Coca-Cola, the decline leading to a leadership change, and the need for change and improvement. It also discusses Roberto's strategic approach, including surprising attacks and contemplating changing Coca-Cola's recipe.
The replacement of Coca-Cola's iconic soft drink with New Coke in 1985 led to overwhelming negative response from customers, who expressed their loyalty to the original Coca-Cola and shared personal memories associated with it.
Roberto Goizuela, the CEO of Coca-Cola, made a strategic decision to change the Coca-Cola recipe in an attempt to revitalize the company, but it ultimately became one of the company's biggest mistakes.
Deep dives
Controversial Announcement: New Coke Replacement
In Atlanta in 1985, Coca-Cola executives announced the replacement of their iconic soft drink with a new version called New Coke. They believed that customers would prefer the sweeter, bolder flavor of New Coke, but the response was overwhelmingly negative.
Backlash and Furious Customer Reactions
The voicemail call center in Atlanta was flooded with angry calls from customers expressing their disappointment and outrage over the change. Customers voiced their loyalty to the original Coca-Cola and shared personal memories associated with it.
Roberto Goizuela's Rise and Controversial Decision
Roberto Goizuela, a Cuban immigrant, was appointed as CEO and chairman of Coca-Cola. He aimed to shake things up and revitalize the company. Goizuela made changes to the bottling system, introduced Diet Coke, and focused on profitability. He also made a decision that would later become one of Coca-Cola's biggest mistakes.
The Complex Story of New Coke and Roberto Goizuela
Despite popular belief, the story of New Coke is more nuanced and human than a simple failure. Roberto Goizuela's rise as CEO and his decision to change the Coca-Cola recipe started decades earlier during the political revolution in Cuba. His strategic approach to rebranding and his desire to make bold changes were aimed at transforming Coca-Cola amidst fierce competition with PepsiCo.
In 1985, when Coca-Cola eliminated its signature soft drink, “Coke”, and replaced it with a new and improved version called “New Coke”, the American people revolted. In this series premiere, we go back to the beginning of the story and meet the man responsible for Coca-Cola’s biggest blunder: Roberto Goizueta, a brilliant Cuban immigrant who started from the bottom and rose to the highest rung of Coca-Cola’s corporate ladder.
Want to listen to the remaining episodes of Coca-Cola's Greatest Mistake? Episodes 2-5 are available exclusively and ad-free on Wondery+. With Wondery+, enjoy exclusive seasons, early access to new ones, and they’re always ad-free. Start your free trial in the Wondery App or visit wondery.app.link/inIc9lKeyLb now.