HBR IdeaCast How to Reduce the Friction that Hurts You — and Harness the Friction that Helps
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Jan 30, 2024 Explore the dual nature of friction within organizations, where it can either stifle productivity or ignite innovation. Learn from Stanford professors about strategies to minimize harmful friction while harnessing the positive aspects that foster effective decision-making. Delve into real-world examples, like AstraZeneca's effort to simplify processes, showcasing how empowering employees can save time and boost morale. Uncover practical insights for leaders on striking the right balance to enhance efficiency and cultivate a thriving workplace.
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The Frustration Factory
- One executive described their workplace as a "frustration factory."
- Another employee lamented only having "scraps" of themselves left for their family after work.
Two Sides of Friction
- Friction, like bacteria, has both good and bad forms.
- Bad friction hinders curiosity and generosity, while good friction prevents myopia and overconfidence.
Michigan Benefits Form
- Michigan's resident benefits form, initially 1,000 questions, was reduced by 80%.
- This was achieved through collaboration and prototyping by Michael Brennan and Civilla.
