The AI in Business Podcast CX Challenges Across eCommerce and Retail Spaces - with Chloe Rice of Shutterstock
Oct 29, 2024
Chloe Rice, Director of Global Customer Experience at Shutterstock, dives into the interplay between AI and customer interaction in media. She discusses the critical need for transparency and ethical practices in AI-generated content. Chloe highlights how specialized teams can maintain authenticity while leveraging technology to meet customer expectations. She also introduces an innovative AI tool that tackles content creation challenges in eCommerce, emphasizing the importance of balancing human creativity with technological efficiency.
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