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Chloe Rice
Director of Global Customer Experience at Shutterstock, a leading provider of stock media and editing tools. Expert in customer experience in the rapidly evolving media landscape.
Best podcasts with Chloe Rice
Ranked by the Snipd community
Oct 29, 2024
• 13min
CX Challenges Across eCommerce and Retail Spaces - with Chloe Rice of Shutterstock
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Chloe Rice, Director of Global Customer Experience at Shutterstock, dives into the interplay between AI and customer interaction in media. She discusses the critical need for transparency and ethical practices in AI-generated content. Chloe highlights how specialized teams can maintain authenticity while leveraging technology to meet customer expectations. She also introduces an innovative AI tool that tackles content creation challenges in eCommerce, emphasizing the importance of balancing human creativity with technological efficiency.
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