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3min chapter
CX Challenges Across eCommerce and Retail Spaces - with Chloe Rice of Shutterstock
The AI in Business Podcast
Translating Customer Experience into Business Language
This chapter focuses on the critical role of effective communication in enhancing customer experience by aligning customer needs with business language. It also highlights the importance of understanding key business metrics to facilitate informed discussions about customer experience investments.
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Listen to the best highlights from the podcasts you love and dive into the full episode