Product Thinking
Episode 196: The Affirm Card: Transforming Payment Flexibility with Vishal Kapoor
Nov 6, 2024
Vishal Kapoor, SVP of Product at Affirm, shares insights from over 15 years in product management. He discusses Affirm's innovative fintech strategies, emphasizing customer-centric design and the importance of real-time feedback. Vishal reveals how their iterative culture drives product development and enhances the new Affirm card. He also highlights the significance of cross-functional partnerships, especially with compliance teams, for navigating regulatory challenges. Tune in for practical advice on agile product strategies and fostering customer engagement.
45:02
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Quick takeaways
- Affirm's product culture thrives on fast-paced iteration and embraces real-time feedback loops for impactful product development.
- The integration of customer feedback is crucial at Affirm, driving innovation and enabling the creation of products that meet user needs.
Deep dives
The Role of Product Management in Organizations
Creating successful products extends beyond the direct interactions between product managers and development teams; it encompasses the larger organizational framework that supports product delivery. This includes understanding the systems, processes, and cultural norms that facilitate product success. By examining these elements, companies can better ensure that their products provide real value to customers. Effective product management requires not only a focus on development but also a comprehensive understanding of how all organizational aspects contribute to product outcomes.
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