Embracing Customer Centricity in Product Management

In this episode of the Product Thinking Podcast, Vishal Kapoor, Senior Vice President of Product at Affirm, joins Melissa Perri to dive into the intricacies of building and scaling products in the fintech space. Vishal shares his journey through 15+ years of product management. The episode offers deep insight into not just what Affirm is up to, but into the very bones of the culture that drives their product development. For instance, Vishal lets us in on how the company balances customer-centric innovation with the complex regulations of the financial sector. Tune in to learn how Affirm is shaping the future of fintech and get practical advice for building adaptable product strategies in complex industries.