LEVELS – A Whole New Level

#164 - Startup product managers: Ownership, communication, & leadership | Patrick Malatack & Maz Brumand

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Aug 29, 2022
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ADVICE

Product Manager's Role

  • A product manager's role is to help their team succeed and advocate for customer needs.
  • They should identify and address any gaps in the team's work, even if it means doing it themselves.
ADVICE

Team Ownership

  • Define clear ownership for teams, ensuring they have control over their outcomes.
  • Avoid assigning responsibilities that require extensive cross-team negotiation.
ANECDOTE

Twilio's Product Lines

  • Twilio had separate voice and messaging product lines with differing customer needs.
  • A shared user interface team proved ineffective, leading to competing priorities and an inefficient process.
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