HUNGRY.

I Worked In 9 Michelin Star Restaurants (these are my life-changing leadership lessons) - Jun Tanaka

Nov 17, 2025
Jun Tanaka, a British-Japanese Michelin-starred chef and owner of The Ninth, shares his insights on restaurant culture and team leadership. He emphasizes that a favorite restaurant should resonate emotionally, prioritizing guest relationships over mere culinary excellence. Jun discusses memorable experiences from elite kitchens, the importance of vulnerability in leadership, and fostering a unified team culture. He also reveals his philosophy of calm correction in the kitchen and his commitment to continuous learning, setting The Ninth apart in London's dining scene.
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INSIGHT

Favorite Means Emotional Loyalty

  • A guest calling a restaurant their "favorite" signals emotional connection, not just superior food.
  • Jun Tanaka values being a guest and team's favorite because it creates loyalty and repeat visits.
ADVICE

Use Small Details To Make Guests Feel Seen

  • Greet guests warmly and remember small preferences to make them feel truly seen.
  • Use reservation notes to pre-empt requests like sparkling water or a preferred wine.
ADVICE

Run Stop-Start-Continue Reviews

  • Hold structured feedback sessions where everyone can speak and managers accept feedback too.
  • Ask three questions: stop, start, continue to get actionable team feedback.
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