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This Is TASTE
463: Restaurant Hype Man with Eater, Resy, Blackbird Founder Ben Leventhal
Sep 13, 2024
Ben Leventhal, cofounder of Eater and Resy, dives into his latest venture, Blackbird, a loyalty program revolutionizing the restaurant experience. He shares insights on NYC's dynamic dining scene, revealing the community spirit of the Burger League. The conversation also touches on navigating hype in the restaurant industry, the challenges of modern dining culture, and the evolving landscape of food media and its impact on culinary narratives. Plus, there's a lively discussion on exciting new fall cookbooks celebrating global cuisines.
53:20
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Quick takeaways
- Successful restaurant operators believe that a 'yes' approach fosters customer loyalty and creates a welcoming dining experience.
- Blackbird's innovative loyalty platform enhances guest relationships by offering flexible rewards like 'fly' currency to promote repeat visits.
Deep dives
The Importance of Saying Yes in Business
Successful operators in the restaurant industry often emphasize the need to embrace a positive approach by saying 'yes' to customer requests. This strategy invites more business opportunities and creates a welcoming environment that encourages customers to return. It goes beyond merely accommodating requests; it's about recognizing that accepting challenges can enhance revenue potential. By fostering a culture that prioritizes customer engagement, establishments can establish a loyal clientele.
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