The Simmer
Joseph Unger, COO, Gosh Enterprise
Apr 9, 2024
Joseph Unger, COO of Gosh Enterprises, shares his extensive experience from being a Subway franchisee to holding significant roles at Taco Bell and Reef Technology. He discusses the rapid evolution of restaurant technology, emphasizing its shift from novelty to necessity. Unger highlights the challenges of integrating autonomous delivery and self-service kiosks, while showcasing the importance of adaptability in the post-COVID landscape. He also reflects on the unique hurdles of transitioning from established brands to fast-paced startups in the hospitality sector.
33:03
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Quick takeaways
- Joe Unger emphasizes the critical role of technology in modernizing restaurant operations, notably through self-service kiosks to enhance efficiency and customer experience.
- The podcast explores the challenges and considerations surrounding autonomous delivery systems, highlighting the need for regulatory balance and technological advancement in the restaurant industry.
Deep dives
Autonomous Delivery Developments
The emergence of autonomous vehicle deliveries is highlighted, particularly the recent launch by Uber Eats in Arizona, utilizing Waymo's driverless cars for food delivery. The discussion revolves around the implications of this technology, questioning whether it will precede the widespread use of driverless cars for transporting passengers. Factors such as weather challenges and legislative hurdles for autonomous delivery systems are also considered, showcasing a complex landscape that could either impede or enhance the rollout of these services. This introduces a new dynamic in the restaurant industry, where technology and regulatory considerations must work in tandem to meet consumer demands.
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