Joseph Unger, COO of Gosh Enterprises, shares his extensive experience from being a Subway franchisee to holding significant roles at Taco Bell and Reef Technology. He discusses the rapid evolution of restaurant technology, emphasizing its shift from novelty to necessity. Unger highlights the challenges of integrating autonomous delivery and self-service kiosks, while showcasing the importance of adaptability in the post-COVID landscape. He also reflects on the unique hurdles of transitioning from established brands to fast-paced startups in the hospitality sector.