The Community Experience HR for Communities with Sara Jane Hess, SPHR
Jan 17, 2023
In this episode, we chat with Sara Jane Hess, SPI Director of Operations and HR sensation. We discuss managing community volunteers and contractors, writing terms of service, hiring new employees, finding legal support for community managers, setting expectations and enforcing membership guidelines effectively. Packed with actionable tips!
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12
Introduction
00:00 • 2min
Sunsetting the Show and Pricing Your Work
01:38 • 5min
Hiring Contractors for Community Work
06:31 • 2min
Managing Contractor Costs and Using Gusto for Payment Tracking
08:05 • 2min
Hiring Contractors and Misclassifying Employees
09:39 • 8min
Benefits of Working with Stansbury Weaver and Fixed Cost Pricing Model
17:33 • 1min
Templates, Policies, and Contractors
19:00 • 11min
Importance of Accountability in Working with Contractors
30:08 • 7min
Navigating Legal and HR Issues in Community Management
36:51 • 11min
Community Guidelines and Training
48:12 • 6min
The Importance of Reinforcing Guidelines and Creating a Sense of Ownership within a Community
54:38 • 10min
The All Access Paths: Join a Supportive Community for Education and Accountability
01:05:02 • 3min