In this episode, we chat with Sara Jane Hess, SPI Director of Operations and HR sensation. We discuss managing community volunteers and contractors, writing terms of service, hiring new employees, finding legal support for community managers, setting expectations and enforcing membership guidelines effectively. Packed with actionable tips!
Continuous refinement of community guidelines based on interactions and feedback is crucial for effective community management.
Clear moderation policies and guidelines for volunteer programs ensure fairness and accountability.
Having clear agreements and contracts with contractors or employees is essential for establishing a successful working relationship and fair compensation.
Deep dives
Affiliate Marketing Masterclass Announcement
The speaker announces an upcoming affiliate marketing masterclass. Affiliate marketing is a way to generate revenue by recommending other people or companies' products. The masterclass aims to teach attendees the right strategies and legal aspects of affiliate marketing.
Interview with Sarah Jane Hess on HR and Community Management
The podcast episode features an interview with Sarah Jane Hess, the director of operations at SBI Media. They discuss HR considerations when hiring contractors or volunteers for community management roles. Topics covered include onboarding, setting expectations, legal implications, and dealing with tricky situations in community management.
Creating and Updating Community Guidelines
The podcast highlights the importance of having comprehensive and updated community guidelines. It suggests continuously revisiting and refining the guidelines based on interactions and feedback from the community. The discussion emphasizes the need for clear communication, training, and support for community moderators and volunteers.
Creating Fair and Valuable Volunteer Programs
When establishing volunteer programs for online communities, it is important to have clear moderation policies and guidelines. These policies should outline expectations and consequences for volunteers, ensuring fairness and accountability. Without high expectations or unrealistic demands, volunteers can actively contribute to the community without feeling like they are providing free labor. By setting clear expectations and holding volunteers accountable, community managers can establish a valuable and mutually beneficial volunteer program.
Setting Expectations and Pricing for Contractors
For paid communities or when hiring contractors, it is essential to have clear agreements and contracts. These agreements outline the scope of work, expectations, and consequences for non-compliance. Setting expectations early on gives a foundation for accountability and enables fair compensation. It is crucial to consider factors like experience and expertise when determining payment, ensuring that contractors are adequately compensated for their work. By valuing the contractor's time and skills, a successful and mutually beneficial working relationship can be established.
#071 Should finishing schools for digital etiquette be a thing? Your answer might be a resounding yes if you've been running communities for any length of time. But, for now, what are the best strategies to manage your member's worst impulses and curb bad behavior online? In this episode, we talk shop with SPI Director of Operations and HR sensation Sara Jane Hess. We cover everything from managing community volunteers and contractors to writing terms of service that can protect you in court. So when is the right time to bring in contractors or new employees, and how much should you pay them? Where can you find professional legal support for community managers? How do you set expectations and enforce membership guidelines effectively? These are just a few of the questions we tackle today. This conversation is jam-packed with actionable tips, so listen in and enjoy! Show notes and more at SmartPassiveIncome.com/cx071.
