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The Community Experience
HR for Communities with Sara Jane Hess, SPHR
Jan 17, 2023
In this episode, we chat with Sara Jane Hess, SPI Director of Operations and HR sensation. We discuss managing community volunteers and contractors, writing terms of service, hiring new employees, finding legal support for community managers, setting expectations and enforcing membership guidelines effectively. Packed with actionable tips!
01:06:26
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Quick takeaways
- Continuous refinement of community guidelines based on interactions and feedback is crucial for effective community management.
- Clear moderation policies and guidelines for volunteer programs ensure fairness and accountability.
Deep dives
Affiliate Marketing Masterclass Announcement
The speaker announces an upcoming affiliate marketing masterclass. Affiliate marketing is a way to generate revenue by recommending other people or companies' products. The masterclass aims to teach attendees the right strategies and legal aspects of affiliate marketing.
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