#071 Should finishing schools for digital etiquette be a thing? Your answer might be a resounding yes if you've been running communities for any length of time. But, for now, what are the best strategies to manage your member's worst impulses and curb bad behavior online? In this episode, we talk shop with SPI Director of Operations and HR sensation Sara Jane Hess. We cover everything from managing community volunteers and contractors to writing terms of service that can protect you in court. So when is the right time to bring in contractors or new employees, and how much should you pay them? Where can you find professional legal support for community managers? How do you set expectations and enforce membership guidelines effectively? These are just a few of the questions we tackle today. This conversation is jam-packed with actionable tips, so listen in and enjoy! Show notes and more at SmartPassiveIncome.com/cx071.

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