Rising Stars Podcast

Retail Reimagined: How Tech is Transforming In-Store Customer Experiences

Jun 28, 2023

Andy Szanger, Director at CDW, discusses AI in retail, self-service technologies, enhancing in-store customer experiences, technology-driven innovation, and CDW's value in the retail industry. Topics include addressing labor shortages, mobile technologies, interactive experiences, and the role of technology in customer assistance.

32:25

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Episode guests

Andy Szanger

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Episode notes

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Quick takeaways

AI plays a key role in enhancing in-store customer experiences through chatbots and generative AI.

AI helps retailers combat labor shortages by improving contact center services while maintaining human interaction.

Retailers are cautiously optimistic about technology investments, focusing on ROIs and leveraging technology for competitive advantages.

Deep dives

Introduction and Background of the Guest

Andy Zanger, the Director of Strategic Industries at CDW, has an extensive 28-year career in the retail industry and technology solutions. CDW, a Fortune 500 company founded in 1984, focuses on integrated technology solutions. Zanger has spearheaded solutions for high-profile retailers, emphasizing customer experience enhancement through technology.

Intro

2min

Evolution of AI in Retail and Addressing Labor Shortage Challenges

8min

Evolution of Self-Service Technologies in Retail

5min

Enhancing In-Store Customer Experience with Technology

13min

Excitement for Technology-Driven Customer Experience Innovation in Retail

2min

Exploring CDW's Value in the Retail Industry and Technology's Role in Customer Assistance

2min

In this episode of the Rising Stars Podcast, explore the strategies allowing retailers to significantly enhance their in-store customer experience. Join host Kate Orara and her special guest Andy Szanger, Director of Strategic Industries at CDW, a market-leading global provider of integrated technology solutions and services.

With over 28 years of experience and a wealth of knowledge in helping high-profile retailers leverage technology to their advantage, Andy provides valuable insights into the industry's current challenges and the dynamic role of technology in today's retail landscape. From economic influences on technology spending to the role of partners in boosting retail efficiencies, we explore it all.

If you're looking to understand how to uplift the in-store consumer experience or are interested in the latest industry-specific solutions, this episode is a must-listen.

Click here to connect with Andy Szanger on LinkedIn, and stay up-to-date on all things Star by following us on X, LinkedIn, Facebook, Instagram, and YouTube.

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Rising Stars Podcast

Retail Reimagined: How Tech is Transforming In-Store Customer Experiences

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Introduction and Background of the Guest

The Evolution and Prevalence of AI in Retail

Addressing Labor Shortages and Improving Customer Experience

Emphasizing Retail Technology Investments and Customer-centric Strategies

Looking Towards the Future of Retail Technology and Customer Engagement

Remember Everything You Learn from Podcasts