

Retail Reimagined: How Tech is Transforming In-Store Customer Experiences
Jun 28, 2023
Andy Szanger, Director at CDW, discusses AI in retail, self-service technologies, enhancing in-store customer experiences, technology-driven innovation, and CDW's value in the retail industry. Topics include addressing labor shortages, mobile technologies, interactive experiences, and the role of technology in customer assistance.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
Evolution of AI in Retail and Addressing Labor Shortage Challenges
02:09 • 8min
Evolution of Self-Service Technologies in Retail
10:12 • 5min
Enhancing In-Store Customer Experience with Technology
14:56 • 13min
Excitement for Technology-Driven Customer Experience Innovation in Retail
28:11 • 2min
Exploring CDW's Value in the Retail Industry and Technology's Role in Customer Assistance
30:02 • 2min