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Retail Reimagined: How Tech is Transforming In-Store Customer Experiences

Rising Stars Podcast

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Evolution of Self-Service Technologies in Retail

This chapter delves into the evolution of self-service technologies in retail, covering topics such as the acceleration of self-service due to the pandemic, the role of mobile technologies, the implementation of self-checkout and kiosks, and strategies like computer vision and tap to pay to enhance customer experience by minimizing transaction difficulties.

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