Generation AI: Automating Better Business cover image

Generation AI: Automating Better Business

How to Position AI to Customers

Apr 9, 2024
Nir Galpaz, Group VP at 8x8, discusses AI in customer service. Topics include mistakes with bots, balancing cost and customer service, and the impact of AI on job roles. Explore how AI augments human skills and improves customer experiences.
29:13

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Podcast summary created with Snipd AI

Quick takeaways

  • AI augments human skills to enhance efficiency and accuracy in business processes.
  • Empowering customers through AI tools like chatbots improves self-service and enhances customer experience.

Deep dives

The Role of AI in Technical Support and Customer Experience

AI is seen as an opportunity to augment human skills rather than a threat. It enhances efficiency and accuracy by handling tedious and repeatable tasks. The speaker emphasizes the importance of understanding AI as a tool to enhance human capabilities and improve processes, rather than as a replacement for human workers.

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