Generation AI: Automating Better Business
How to Position AI to Customers
Apr 9, 2024
Nir Galpaz, Group VP at 8x8, discusses AI in customer service. Topics include mistakes with bots, balancing cost and customer service, and the impact of AI on job roles. Explore how AI augments human skills and improves customer experiences.
29:13
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- AI augments human skills to enhance efficiency and accuracy in business processes.
- Empowering customers through AI tools like chatbots improves self-service and enhances customer experience.
Deep dives
The Role of AI in Technical Support and Customer Experience
AI is seen as an opportunity to augment human skills rather than a threat. It enhances efficiency and accuracy by handling tedious and repeatable tasks. The speaker emphasizes the importance of understanding AI as a tool to enhance human capabilities and improve processes, rather than as a replacement for human workers.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
