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Revolutionizing Customer Interactions with AI in Technical Support
This chapter explores the speaker's transformative journey of incorporating AI, specifically chatbots and Generative AI, into technical service and support. It highlights the shift in mindset towards AI-driven customer experiences, emphasizing the role of self-service tools in empowering users to find solutions independently. The discussion underscores the delicate balance of AI and human interactions in enhancing customer service by providing personalized and efficient solutions.