Nir Galpaz
Group Vice President of Technical Services and Support at 8x8
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Apr 9, 2024 • 29min
How to Position AI to Customers
Nir Galpaz, Group VP at 8x8, discusses AI in customer service. Topics include mistakes with bots, balancing cost and customer service, and the impact of AI on job roles. Explore how AI augments human skills and improves customer experiences.
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