Demystifying AI in Technical Support and Customer Experience

The heart and soul of any successful business is the overall customer experience. Many believe that for this to be successful you must be able to interact with an actual person, But what if AI has become the new employee? How could this affect our jobs?

To give us better insight on AI customer service, co-host Ruth Zive spoke with Nir Galpaz, Group Vice President of Technical Services and Support at 8x8. The two shed light on how AI augments human skills, improves the customer experience, and impacts the ever-evolving job landscape. It's all about bridging the gap between business and customers, as well as solutions for technological hiccups along the way.

Join us as we discuss:

• The top mistakes companies make when putting bots in front of people
• The tension between cutting costs and putting customers first
• The kinds of employees who will win and lose as AI comes into its own