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Generation AI: Automating Better Business
Why Starting Small with AI Can Lead to Huge Benefits
Jun 18, 2024
Joe Wang, Director of Customer and Community Experience at top tech companies, shares insights on integrating AI into CX, using small-scale tests to prove AI value, balancing automation with personal touch in customer interactions, and ensuring AI applications comply with privacy standards.
28:27
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Quick takeaways
- Starting small with AI can convince internal stakeholders of its value through small-scale tests.
- Balancing automation with a personal touch is crucial for enhancing customer interactions with AI applications.
Deep dives
Impacts of AI on Customer Experience
Joe Wang discusses how AI has influenced his work starting with his background as a software engineer, leading to his exploration of natural language processing to organize information efficiently. His experiences at Upwork led him to implement chatbots, despite initial pushback, highlighting the importance of starting small, gaining internal buy-in, and focusing on proving the technology's value.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode