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Joe Wang
Director of Customer and Community Experience with a rich professional background in top tech companies like Yahoo, Alibaba, and Upwork
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Jun 18, 2024 • 28min
Why Starting Small with AI Can Lead to Huge Benefits
Joe Wang, Director of Customer and Community Experience at top tech companies, shares insights on integrating AI into CX, using small-scale tests to prove AI value, balancing automation with personal touch in customer interactions, and ensuring AI applications comply with privacy standards.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode