Negotiate Anything The Leadership Mistake That’s Costing You Your Best People (Anne Chow)
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May 11, 2025 
Anne Chow, former CEO of AT&T Business and author of 'Lead Bigger,' shares her insights on the hidden leadership mistakes that threaten team success. She discusses the importance of inclusive leadership in attracting and retaining top talent, emphasizing how well-meaning leaders can unintentionally undermine trust. Chow reflects on her transformative career journey and the critical shift needed for leaders to foster real connections and unlock their teams' potential. Her practical advice provides valuable lessons for navigating challenges in modern workplaces.
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Anne Chow's Leadership Journey
- Anne Chow progressed from a network engineer to CEO of AT&T Business, serving 35,000 people globally.
- Her leadership experience spans over 32 years and numerous roles and bosses.
Inclusion Is Active Leadership
- Anne Chow identifies inclusion as an action requiring mental, physical, and behavioral commitment beyond mere representation.
- Inclusion broadens perspectives and drives performance, not just diversity and equity issues.
Cultivate Flexibility and Trust
- Develop interpersonal flexibility to connect with people where they are and guide them towards shared goals.
- Build character and competence to establish trust, essential for effective leadership and negotiation.
