Troubleshooting Agile How to Stop "Harping"
Sep 16, 2020
Frustration arises when teams keep 'harping' on the same issues without change. Dive into the importance of curiosity in communication to foster deeper understanding and avoid repetitive messages. Explore the pitfalls of a self-sealing mindset and how phrases can obstruct clear dialogue. Discover signs of ineffective communication and learn to identify when conversations stagnate. Listeners are invited to participate in creating a checklist that enhances communication dynamics and drives improved performance.
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Client's Harping on Document
- A client repeatedly harped on her team to update an important document to no avail.
- Despite continuous reminders, certain team members ignored the request, causing frustration.
Address Harping with Curiosity
- When harping fails, approach the unresponsive people with curiosity to understand their reasons.
- Engage in conversations to uncover underlying causes and adjust actions accordingly.
Recognizing Conversational Tells
- Certain words like "harping" or "talking to a brick wall" reveal conversational breakdown.
- These "tells" signal the need to shift from repetitive messages to genuine conversations.
