Overcoming Communication Barriers: The Trap of Convincing

One of Squirrel's clients finds herself "harping on" a particular point in her technical team, and is frustrated that behaviour doesn't change. Squirrel and Jeffrey discuss how this and other "tells" indicate that you're stuck and how to come up with a pre-planned action to address these that will help you be curious and get to improved performance. SHOW LINKS: - Self-sealing: https://pages.uoregon.edu/mgall/designmemo%233.htm - Bozo bit: https://soundcloud.com/troubleshootingagile/the-bozo-bit-and-duelling-ladders --- Our new book, Agile Conversations, is out now! See https://conversationaltransformation.com where you can order your copy and get a free video when you join our mailing list! We'd love to hear any thoughts, ideas, or feedback you have about the show. 
 Email us at info@conversationaltransformation.com