The Art of Charm

Rejection Is Part of the Job | Dr. Abbie Maroño​

20 snips
Jun 16, 2025
In this conversation, Abbie Maroño, an expert in social engineering and author of 'The Upper Hand', highlights that true influence relies on trust and emotional intelligence rather than manipulation. She shares her five principles for ethical influence, emphasizing the dangers of ultimatums in negotiations. Abbie discusses how emotional regulation is foundational for building trust and how understanding self-identity can shape interactions. Plus, she introduces techniques like 'structured choices' to enhance compliance while empowering others.
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INSIGHT

Ethical Influence Respects Free Will

  • Ethical influence respects free will and does not remove choice from others.
  • Teaching persuasion empowers people to protect themselves from manipulation.
INSIGHT

Bio-Psycho-Social Influence Framework

  • The core influence framework combines biology, psychology, and social factors.
  • Survival drive and social cooperation shape how we respond to influence.
ADVICE

Avoid Ultimatums, Offer Choices

  • Avoid ultimatums as they threaten people's sense of control and trigger defensive survival responses.
  • Instead, offer structured choices to give a sense of control and increase cooperation.
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