Think Fast Talk Smart: Communication Techniques 207. From Conflict to Connection: Having Crucial Conversations that Count
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Jun 3, 2025 
Joseph Grenny, a leading expert in business performance and communication and a New York Times bestselling co-author, dives into the dynamics of difficult conversations. He reveals how the stories we tell ourselves—victim, villain, and helpless narratives—can sabotage dialogue. Grenny shares practical strategies, emphasizing TLC: truth, love, and competence, to navigate conflicts. By fostering self-awareness and focusing on genuine motives, he offers tools to enhance emotional management and strengthen relationships during crucial discussions.
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Ethical Influence Principles
- Influence is essential because most major personal and global problems are fundamentally about human behavior. - True ethical influence loses effectiveness if its strategy fails when openly announced to the person influenced.
Accountability Needs Truth and Love
- Approach accountability with truth and love to protect everyone's interests. - People resist messages if they sense lack of care or respect, regardless of diplomacy or packaging.
Show Care Through Listening and Cues
- Demonstrate care by listening intently and sharing sincere intentions openly. - Small cues like smiling or body language signal safety and respect in conversations.
