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Future of HR

“What Works: Organizational Design” with Amy Kates, Organization Design Expert, Consultant, Educator, and Author of Five Books

Aug 13, 2024
Amy Kates, an organizational design expert, consultant, educator, and author of five books, shares her insights into the intricacies of organizational design. She explains that it goes beyond mere org charts to truly shape human behavior at scale. Kates discusses the significance of matrix organizations and managing inherent conflicts. She outlines six common business challenges leaders seek to address through design and emphasizes the critical role that HR should—and shouldn't—play in the process.
54:18

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Quick takeaways

  • Organizational design transcends mere org charts, focusing on shaping human behavior at scale to achieve strategic objectives.
  • Leaders face various design challenges like fostering innovation and achieving agility, requiring alignment with overall business goals.

Deep dives

Understanding Organizational Design

Organizational design is about shaping human behavior at scale rather than simply creating org charts. It involves determining the type of organization to build, the necessary culture, and strategies for competitiveness. Leaders must be aware of the capabilities required to achieve these goals, and how organizational strategies dictate design choices. The process emphasizes four key levers: structure, processes, metrics and rewards, and people practices, which work together to enhance organizational effectiveness and employee satisfaction.

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