Amy Kates

Amy Kates, an organizational design expert, consultant, educator, and author of five books, shares her insights into the intricacies of organizational design. She explains that it goes beyond mere org charts to truly shape human behavior at scale. Kates discusses the significance of matrix organizations and managing inherent conflicts. She outlines six common business challenges leaders seek to address through design and emphasizes the critical role that HR should—and shouldn't—play in the process.