PowerTips Unscripted The Deadly Sins that Designers & Production Teams Commit with Jeff Borovitz – [Best of PowerTips Unscripted]
Nov 13, 2025
Join Jeff Borovitz, a seasoned sales and leadership trainer, as he dives into the pitfalls that hinder success in the remodeling industry. He reveals the crucial difference between being liked and earning trust, emphasizing the importance of clear agreements to prevent misunderstandings. Jeff advocates for normalizing budget discussions and developing strategies to disqualify poor-fit clients. With rapid-fire insights and a core takeaway of clarity over confusion, this conversation is packed with actionable wisdom for designers and production teams.
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Trust Matters More Than Being Liked
- Wanting to be liked drives people to give away work and value for free.
- Trust matters more than being liked when selling remodeling services.
Photos Hung For Free Costly Labor
- A remodeler's crew spent 10 unpaid man-hours hanging photos after a kitchen job because they said "no problem."
- That informal help translated to real labor cost with no charge to the client.
Mutual Mystification Destroys Expectations
- Mutual mystification happens when the company and client think they agreed on the same thing but didn't.
- Unclear assumptions lead to frustration, bad reviews, and damaged relationships.
