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a16z on AI Voices: Call Centers, Coaches, and Companions with Olivia Moore & Anish Acharya

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Mar 19, 2025
Olivia Moore and Anish Acharya, partners at Andreessen Horowitz, dive into the cutting-edge world of AI voice technology, discussing its rapid evolution and real-life applications. They highlight intriguing use cases such as Happy Robot negotiating complex deals and voice AI supporting small businesses after hours. The conversation touches on ethical dilemmas around labor displacement and the urgent need for responsible innovation. Prepare for a fascinating look at how voice tech is reshaping interactions and the future of business!
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ADVICE

Tracking AI Trends and Consumer Behavior

  • Track AI trends on Twitter, newsletters, meetups, and surprisingly, YouTube.
  • Pay attention to how normal people, especially teens, use AI tools in unexpected ways.
INSIGHT

Hands-on Product Experience

  • Use the products yourself to gain intuition about the AI landscape. Don't just rely on what other people are saying.
ANECDOTE

Voice AI for Seniors

  • Anish Acharya's grandmother, in her 90s, uses Alexa for basic tasks but not conversation yet. This highlights the potential of voice AI for seniors to access new and old technologies.
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