"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis cover image

a16z on AI Voices: Call Centers, Coaches, and Companions with Olivia Moore & Anish Acharya

"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis

CHAPTER

Enhancing AI Conversations for Business Success: The Art of Negotiation

This chapter examines the impact of performance and conversational quality in voice AI technology, particularly for the freight brokerage sector. It highlights a company that improves human-like interactions through innovative techniques, ultimately leading to better negotiation outcomes and increased customer satisfaction.

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