"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis cover image

a16z on AI Voices: Call Centers, Coaches, and Companions with Olivia Moore & Anish Acharya

"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis

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Voice Agents: Balancing Innovation and Expectations

This chapter examines the evolving role of AI voice agents in call centers, emphasizing user acceptance and comparing performance with humans. It discusses the challenges large corporations face in integrating AI, the tension between innovation and oversight, and the future potential of voice technologies.

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