320 - Creating a Market Category with Kari Hanson, CMO at Robin
Mar 26, 2025
auto_awesome
Kari Hanson, CMO at Robin, shares her expertise in creating new market categories, particularly in flexible work solutions. She explains why it's beneficial to define new spaces rather than compete in existing ones. Kari discusses effective positioning strategies, the importance of thought leadership, and overcoming market inadequacies. She also highlights how personal narratives foster trust and emphasizes adapting workplace dynamics in a post-pandemic world. Expect insights on sustaining momentum and the power of storytelling in marketing.
Creating a new market category allows companies to redefine the competitive landscape and position themselves as innovative leaders.
Aligning internal teams through storytelling and stakeholder engagement is crucial for successfully establishing and maintaining a new market category.
Deep dives
The Importance of Creating a New Category
Creating a new category instead of competing in an existing one allows businesses, particularly in B2B technology, to redefine the market landscape. This strategy can be beneficial for newcomers seeking to challenge established giants by reshaping consumer perceptions and decision drivers. A prime example includes HubSpot, which effectively popularized the concept of inbound marketing, even though it did not solely create the category it was associated with. Additionally, establishing new categories can drive recognition from industry analysts, which is critical for penetrating enterprise markets and increasing contract values.
Indicators for Category Creation
Recognizing when to create a category often stems from consistently losing contracts to larger competitors. If a company frequently finds itself indicating that it approaches problems differently, it may signal an opportunity to redefine its market narrative and positioning. Early signs also include client feedback indicating a preference for established players based on perceived reliability. By identifying these markers early, companies can engage with potential customers from a position of innovation instead of reactive competition.
Strategies for Internal Alignment
Aligning internal teams around a new category involves a comprehensive approach to storytelling and stakeholder engagement. Marketers must conduct thorough research while collaborating with product, engineering, and sales teams to build consensus around the market narrative. By providing a clear roadmap of the company’s position, they can train employees to effectively communicate the narrative to customers and stakeholders. Continuously integrating feedback from wins and losses helps keep the team focused on the overarching market direction and validates the category narrative.
Maintaining Momentum After Category Creation
To sustain momentum after establishing a market category, a company must consistently innovate and anticipate future needs. Keeping a focus on ongoing innovation not only helps in retaining the competitive edge but also promotes a narrative of being an industry leader. Emulating successful companies like Apple, which strategically unveils advancements over time to reinforce their position, can be beneficial. Regularly communicating the vision for future innovations ensures that the company remains relevant and can address evolving consumer needs within the newly created category.
Why create a new category instead of competing in an already existing one?
This episode’s guest, Kari Hanson of Robin, is no stranger to creating, building, and scaling new things. Creating a new category is a great way to reframe the competitive landscape and requisition the status quo. There’s more than one way to solve problems, and your product could be the answer to it.
And, what should you do when it comes to positioning? There are a couple of ways to do it, from reframing how people usually think about topics to even looking at one specific feature that you have and others don’t.
Plus, when “thought leaders” are mentioned, who do you think of? Kari gives us her view and explains what problems thought leaders are facing.
If you’re a marketer who wants to learn more about being a first mover in a new space, this is the episode for you.