OnBoard: Josh Palmer's "Do, Delegate or Delete" Approach to Content
Feb 19, 2024
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Josh Palmer, Head of Content at OnBoard, discusses content leadership, challenges in board collaboration, diversifying content strategy, tips for crafting authentic content, AI in content creation, and content performance measurement in an engaging podcast.
Effective communication and collaboration are vital for managing board governance in organizations.
Data-driven content strategies and partnerships with agencies contribute to scalable content programs.
Balancing delegation and quality control is key for leaders in managing content teams effectively.
Deep dives
Content Briefly Podcast: Scaling Operations and Building a Mature Content Program
Josh Palmer, Head of Content at Onboard, discusses the importance of scaling operations and building a mature content program. He highlights the need to set up systems and find replacements to handle day-to-day tasks, allowing for focus on larger growth initiatives. Palmer emphasizes the role of experience and soft skills in becoming a senior content marketer. He shares insights into content marketing strategies, such as data analysis, hiring, agency partnerships, and scaling efforts. The episode explores the unique challenges and opportunities in board management and governance, shedding light on the importance of effective communication and collaboration within organizations.
Onboard: Supporting Board Management and Collaboration
Onboard is a SaaS company that provides a collaboration software solution for boards of directors. The company initially started as an employee internet platform for credit unions and expanded into the board management space. Onboard's product helps streamline board communication, organize meeting materials, ensure data security, and facilitate collaboration among board members. The platform offers features such as voting and approval systems, meeting minutes, agendas, secure file sharing, and analytics. Onboard caters to a wide range of industries, including non-profits, higher education, trade associations, and corporations, offering tailored solutions to meet their specific board governance needs.
Content Marketing and SEO at Onboard
Onboard's content marketing strategy focuses on organic traffic and SEO growth to lessen dependence on paid media. With a strong emphasis on data analytics, the team tracks various metrics to measure content effectiveness and inform decision-making. Key performance indicators include website visits, conversion rates, and organic traffic volume. The content team produces a high volume of blog posts, leveraging keyword opportunities and customer feedback to generate relevant content. Thought leadership, case studies, and webinars contribute to Onboard's comprehensive content program. The company adopts a data-driven and metrics-oriented approach to continuously optimize content and drive growth.
Leadership and Team Structure
Josh Palmer embraces a leadership role in managing and growing the content team at Onboard. He highlights the importance of hiring meticulously, building a strong team, and establishing effective workflows. As a manager, he aims to strike a balance between delegation and maintaining quality control. Palmer emphasizes the significance of communicating with and understanding other departments within the organization to align content strategies with business objectives. Being data-driven and metrics-focused, he values the insights provided by internal data and customer survey results. The ability to adapt, stay curious, and tackle challenges head-on are key traits for success in a content leadership role.
Strategies for Building a Robust Content Program
Josh Palmer shares insights and strategies for building a robust content program. He emphasizes the importance of being customer-focused, understanding their pain points, and delivering valuable content that aligns with their needs. Palmer advocates for a data-centric approach, utilizing analytics to guide decision-making and fine-tune content strategies. Leveraging external expertise through partnerships with agencies and freelancers allows for scalability and specialized skill sets. He highlights the significance of thought leadership, brand storytelling, and implementing effective SEO practices. Palmer's advice includes hiring strategically, staying curious, and sharpening communication and delegation skills to successfully manage and grow a content program.
In this episode of Content Briefly, we’ve interviewed Joshua Palmer, Head of Content at OnBoard, and discussed content leadership, the multifaceted aspects of running a robust content program, and more.
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Timestamps:
00:00 Intro
01:26 Who is Joshua Palmer?
02:14 Joshua’s background.
03:07 What is OnBoard?
05:49 Customer profiles of OnBoard.
08:49 OnBoard’s features and use cases.
11:09 Challenges in board collaboration.
12:08 OnBoard’s PLG motion.
13:38 Components of Onboard’s content program.
15:40 Team structure and workflows for content creation.
20:55 Ways to diversify your content strategy.
24:33 Tips for crafting authentic content.
27:34 Josh’s role and vendor management.
31:07 Importance of communication and prioritization.
34:23 The art of delegation.
36:40 Trends in content team sizes.
38:01 Josh’s perspective on AI in content creation.
38:50 Content performance measurement.
43:48 Learn more about Joshua and OnBoard and get in touch.