Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) How Norfolk Southern Measures Real Impact from AI and Data
Oct 30, 2025
Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, discusses the freight rail giant's innovative approach to AI and data strategy. He emphasizes a disciplined, ROI-driven methodology for deploying AI, ensuring it delivers real value in operations. Anil outlines the company's '3 As' framework for effective data governance and explores how AI enhances safety and resilience. He also shares insights on integrating transportation networks for seamless logistics and reflects on the exciting trends reshaping the industry.
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Measured AI Adoption Beats Hype
- Norfolk Southern focuses on measured, meaningful AI adoption rather than rushing into broad usage.
- AI is applied where it strengthens associate workflows and organizational outcomes.
20,000 Miles Serving The Nation
- Anil describes Norfolk Southern's 20,000-mile network and its role serving most of the U.S. population.
- He emphasizes pride in the railroad's critical day-to-day work supporting the economy.
Technology Organized Around Safety And Experience
- Anil leads IT, cybersecurity, data, digital platforms, and innovation to improve operations and customer support.
- His goals center on safety, resilience, operational effectiveness, and employee/customer experience.
