Scope of the Chief Information & Digital Officer Role

Where is AI actually moving the needle in industrial operations?

In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.

Topics include:

• A disciplined approach to AI deployment with measurable ROI

• Norfolk Southern’s “3 As” framework for enterprise data strategy

• Copilot adoption to augment associate workflows

• Lessons from customer-centric redesign of freight experiences

• The role of AI in enabling safety, resilience, and transformation