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Anil Bhatt
Chief Information and Digital Officer of Norfolk Southern, leading the company’s technology, data, digital platforms and innovation efforts with a focus on safety, operational resilience, and measurable AI-driven outcomes.
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Oct 30, 2025
• 24min
How Norfolk Southern Measures Real Impact from AI and Data
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Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, discusses the freight rail giant's innovative approach to AI and data strategy. He emphasizes a disciplined, ROI-driven methodology for deploying AI, ensuring it delivers real value in operations. Anil outlines the company's '3 As' framework for effective data governance and explores how AI enhances safety and resilience. He also shares insights on integrating transportation networks for seamless logistics and reflects on the exciting trends reshaping the industry.
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